National WIC Association

Innovation Manager

Washington State Department of Health (Tumwater, WA)

Tasked with ensuring the Office of Nutrition Services programs are planned and implemented with technological savvy and a high performing customer service orientation, the Innovation Manager should be a transformational, visionary servant leader.
We are seeking a culturally humble and respectful leader who is passionate about enhancing our organization and staff by helping plan and implement the strategic direction for our business solutions from Technology to Performance Improvement.


Reporting to the Office of Nutrition Services (ONS) Deputy Director, the Innovation Manager is responsible for planning and directing the work for ONS business solutions and assuring systems are in compliance with all relevant state and federal laws.  
The Innovation Manager is responsible an annual budget of up to $4 million in federal funds for Cascades and e-WIC operation, and as a member of the ONS Leadership Team, this position influences and impacts ONS financial decision-making.  This position is responsible for a staff of at least four (4) professional staff. 
The Innovation Manager provides leadership and oversight for business system functions, including but not limited to:

  • Participant services (e.g. eligibility and nutrition screening, documentation, and scheduling of service delivery)
  • Food benefit issuance
  • Financial management
  • Caseload management
  • Vendor management
  • Local Agency Support

The Innovation Manager is responsible for oversight to ensure there are systems in place for:

  • System user protocols, training and support
  • Data quality and security
  • Testing of new software releases
  • Configuration and system change requests
  • Development and maintenance of applicable user agreements
  • Contractor(s) maintain level of service outlined in maintenance and operations contracts
  • Strong relationships with agencies that interface with Cascades
  • Creation and management of a technology roadmap for ONS

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