National WIC Association

Improving client–provider communication: evaluation of a training program for Women, Infants, and Children (WIC) professionals in New York State

Newes-Adeyi G, et al. Improving client–provider communication: evaluation of a training program for Women, Infants, and Children (WIC) professionals in New York State. Patient Educ Couns. Nov 2004;55(2):210-217.

This study evaluated an intensive 1-day training program to improve the growth monitoring counseling skills of WIC providers.  The researchers’ patient-centered approach focused on a seven-step technique that emphasized eliciting the client’s perspective on the child’s health and negotiating follow-up strategies. Study results suggested that counseling skills of non-physician health providers could change after a 1-day focused training: Providers were more client centered in their discussions. Limitations and implications of the study were also discussed.