National WIC Association

FAQ: Frequently Asked Questions

I am leaving my current WIC agency and/or have left a WIC agency that my account is linked to. How can I update my email and change WIC agencies? Will all of my information be switched over (i.e purchases in the past, any information that I may need moving forward?

Yes, we are always able to make email updates and account changes by simply linking you to your new WIC agency. We also have the ability of merging account information. This will help to prevent any lost information such as current and past purchases. Reach out to [email protected] and we can update the invoice information.


If I miss the December 31 membership renewal deadline and want to renew my membership, how do I proceed? 

You can still renew your membership at any time. We have a three month grace-period after the renewal deadline of December 31 to allow for members, agencies and partners to complete their renewal process without losing benefits. After the grace period, benefits do lapse, but you can still renew. Please see “How do I renew my individual, company or agency’s partnership or membership with NWA?” above for information on renewing.


How do I access my invoice/s?

Login to NWICA.org. From your dashboard, go under the “purchases tab”. If you do not see your invoice there, and your are a Primary or Liaison contact on the account, click on “Edit/View Agency” on the right side of the screen and then click on the agency’s “Purchases Tab” to view, pay and/or download your invoice.

If you know the ORDER ID, go to our payments page and enter the order ID on the right-hand side to access your paid invoice.


I am the billing contact for my company/agency. How do I get added to get copies of invoices and receipts? 

Email [email protected] with this request and our team can make you a billing contact on the account.


How do I change the Primary User on my company or agency’s account?

Email [email protected] with this request.


How do I update my agency info (i.e. primary user, billing contact, removing staff, updating agency billing address)?

From your dashboard, Go under “Edit/View Agency” to update, change or remove any information.


How do I know if my agency’s membership is active?

Log in to your account and view your dashboard. Your “Membership Status” is viewable at the center of your dashboard page - if you are linked to your agency. If you are not linked to your agency, please email [email protected] to see if your agency is an active member and to request your account be linked to it.


How do I add my staff to NWA to receive benefits?

Please ask your staff to create an online account here and choose your agency in STEP 1. Once they have completed account set-up, their affiliation will be automatically confirmed and they will have access to benefits.


I’m lost on your site. How do I get back to “My Dashboard”?

Click on “My Account” to the right of your name on the top left side of your screen to return to your dashboard.


How do I create an account on NWICA.org?

If your agency is already a member and you would like to access your membership benefits, please click here to create an account! Choose your agency in STEP 1. Once you have confirmed your account, your affiliation will be automatically confirmed, and you will have access to benefits.


How do I know if my agency’s membership is active?

Log in to your account and view your dashboard. Your “Membership Status” is viewable at the center of your dashboard page - if you are linked to your agency. If you are not linked to your agency, please email [email protected] to see if your agency is an active member and to request your account be linked to it. 


Who are Business Council Partners?

NWA partners with public and private organizations and corporations to ensure the continuing success of the WIC program. Each of our Business Council Partners values the WIC program and is an essential part of the NWA community. Learn more about each of our Business Council Partners.


When are member fees due?

NWA membership runs January 1 to December 31, and fees are typically collected August through November. If membership dues are not received by January 2, membership benefits may be temporarily suspended until dues are paid.


What if I forgot my password?

There is a “forgot password” feature that will appear when you click the Log-in link at the top right of the website. It will guide you through resetting your password.


How do I become a member?

See our Apply/Renew page and/or contact us at [email protected]. Learn more on our Membership Benefits page. We look forward to partnering with you!