This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by advancing the health and well-being of California’s diverse people and communities. As a member of the WIC Change Management Section, the incumbent serves as part of a team that provides support to users of the WIC Web Information System Exchange (WIC WISE) program, the WIC Electronic Benefit Transaction (EBT) Card, and the California WIC Application as well as other auxiliary systems and services.
The incumbent works under the direction of the Supervisor II, Chief of the WIC Change Management Section. The Health Program Specialist I (HPS I) serves as a skilled expert who consults in areas regarding the Clinic and Admin functionality of WIC WISE as well as the California WIC Application, requiring in-depth expertise of how WIC Local Agency clinic flow, business practices, and state and federal regulations and policies impact system functionality needs. The HPS I works collaboratively with the change management team, other subject matter experts (SMEs) from the WIC Division, Local Agency staff, and the system contractor to improve and enhance the technical tools used to provide WIC services and comply with regulations. This is accomplished by participating in various components of the Software Development Lifecycle, primarily business requirements gathering, user acceptance testing, documentation and investigating defects.
More Information: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=517809