National WIC Association

Investigations Services Administrator

Arizona WIC Program (Phoenix, AZ)

What will I be doing in this job?

−        Managing and leading employees

−        Providing assistance and guidance on vendor monitoring, management evaluations, covert/overt investigations, review reports for accuracy, document performance, etc.

−        Planning, developing and implementing a comprehensive Program Integrity (PI) Plan to ensure compliance with all state and federal regulations and requirements in all federal functional areas

−        Ensuring accountability and internal controls for vendors, participants, and staff

−        Oversight will include ensuring the development, revision and submission of the annual WIC State Plan and program policies and procedures to ensure PI principles and best practices

−        Receiving complaints, researching and responding timely to charge claims

−        Managing the technical infrastructure, training, technical assistance and troubleshooting for a call center and complaint reporting application

−        Supervising and evaluating the effectiveness of the biannual WIC management evaluations of LAs; Certification; nutrition education; participant services; civil rights compliance; accountability; financial management systems; and food delivery systems

−        Conducting investigations: conduct interviews, analyses evidence, write investigative reports, consult with assigned Attorney General as needed, etc.

−        Developing and implementing vendor monitoring activities such as compliance buys, vendor site reviews, inventory audits, and data surveillance

−        Ensuring subordinates timely plan and participate in all administrative appeal processes

−        Utilizing the data warehouse in HANDS, WIC Direct (i.e. data visualization and reporting features) and Data Direct to increase monitoring efforts available with an electronic benefit transfer (EBT) platform

−        Utilizing business intelligence tools to develop simple query and reporting, fiscal reports, statistical analysis, complex multidimensional analysis, and data mining

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