National WIC Association

Associate Governmental Program Analyst - Customer Support Analyst (Bilingual) (2 openings)

California Department of Public Health (Sacramento County, CA)

Position Details
Job Code #: JC-341503
Position #(s):  580-510-5393-XXX
Working Title: Customer Support Analyst (Bilingual)
$5,518.00 - $6,907.00 A
Shall Consider:
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions: 2
Work Location: Sacramento County
Job Type: Permanent, Full Time

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by advancing the health and well-being of California’s diverse people and communities.  As an employee of the eWIC Customer Service Unit, the Associate Governmental Program Analyst (AGPA) serves as part of a team that provides support to users of WIC WISE (WIC Information System Exchange), the WIC Electronic Benefit Transfer (EBT) Card, and the WIC App.

The incumbent works under the direction of the Chief, eWIC Customer Service Unit, Staff Services Manager I (SSM I) and supports the WIC WISE Service Desk and the CA WIC Family Services Line, which entails providing customer service support to WIC local agencies and WIC families, in both English and Spanish. The AGPA reports on customer trends, responds to and documents complex phone and/or email inquiries, coordinates staffing schedules of support staff, and participates in User Acceptance Testing.

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