National WIC Association

WIC Account Manager

Custom Data Processing, Inc. (Remote positon, DC)

As a WIC Account Manager, you will be responsible for the direction, coordination, and execution of CDP’s contractual obligation for the assigned client(s).

·         Serve as the main point of contact for clients throughout the project lifecycle.

·         Manage client expectations and ensure that project milestones are met on time and within budget.

·         Participate in meetings with clients and their contracted project management office (PMO) by providing information, pitching ideas, and providing status updates.

·         Develop and maintain strong professional relationships with clients, ensuring high levels of customer satisfaction.

·         Collaborate with internal teams and departments to ensure that project requirements are clearly understood and executed.

·         Provide regular status updates to clients and senior management.

·         Identify opportunities for upselling and cross-selling additional services to existing clients.

·         Manage help desk ticketing system, monitor help desk ticket activities, assist with triage, and resolve inquiries.

·         Travel is required for annual onsite meetings and WIC conferences.

·         Bachelor’s degree or equivalent work experience in business administration, project management, computer science or a related field.

·         In-depth understanding of the Women, Infants & Children program (WIC).

·         7 years of experience being a liaison between business units and technical teams or customers and technical teams.

·         Demonstrated leadership skills, with experience managing and motivating cross-functional  teams.

·         Excellent communication skills, including the ability to share ideas and information across diverse audiences. Ability to simplify complex technical matters.

Preferred Requirements
·         Project Management Professional (PMP) certification in good standing

·         7 years working in Software Development Lifecycle and Agile methodologies.

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